Last Updated on 28 July 2010, Company: Help Desk Technology Corporation
As an industry pioneer, Help Desk Technology Corporation has been developing and marketing service management software since 1988. Our help desk product, HelpSTAR, can fully support ITIL processes such as Incident, Problem, Change, Configuration and Knowledge Management. HelpSTAR, an award winning software, is relied upon by many organizations as the essential platform needed to run their help desks. With an easy-to-use interface, SLA response times and customizable workflow automation, our product can be catered to any environment in virtually every industry. Feature highlights include granular permission architecture, built-in workflow, end user and support rep messaging, business rules and performance metrics.