Vote for Enterprise Interaction Center

As a pre-integrated system that puts IP PBX functionality on the Microsoft platform, Enterprise Interaction Center is a 100% software IP telephony solution to bring voice and data together for SMBs that rely on Microsoft and Intel technologies. With EIC, businesses from 50 to 1,000 users not only get IP PBX call processing, they get ACD-based workgroup routing and call queuing, conferencing, on-demand call recording, auto attendant, Find-me/ Follow-Me call forwarding, integrated voice mail and other voice capabilities.

On the data side, the open standards-based EIC integrates to Microsoft Business Solutions applications like Great Plains and Navision for data management and “screen pops,” and to Microsoft Outlook and Exchange for e-mail and unified messaging. Add EIC’s built-in Internet chat server for Web services and integrated interactive voice response (IVR) for self-service automation, and EIC is fuliflls many business needs.