Help desk software

FEATURED: ManageEngine ServiceDesk Plus Listing updated: June 17, 2009

ManageEngine ServiceDesk Plus is web based Help Desk software with integrated Asset Management. ServiceDesk Plus encompasses trouble ticketing, Knowledge Base, Self-Service Portal, Contracts Management, Purchase Order Management and comprehensive reporting in to a single easy to use package. ServiceDesk Plus gives you hassle free installation and affordable help desk, out of the box. It is used by more than 10,000 customers from different industry verticals all over the world to manage their Help Desk needs. ServiceDesk Plus also has an ITIL Ready edition encompassing all the best practices of ITIL.

The main features include 1) Request Management with SLA, 2) Self-Service Portal, 3) Knowledge Base, 4) Asset Management, 5) Software Licensing Management, 6) Purchase Order Management, 7) Contracts Management, 8) Remote assistance, 9) Multi-Site Functionality 10) Out of the box and Custom Reporting and 11) ITIL Processes - Incident mgmt, Problem mgmt, Change mgmt & CMDB.
  • Users' Rating: 4.25 [24 votes] - Vote
  • Comment: 1 comment - View / Post

LiveTime Help Desk Listing updated: February 2, 2009

LiveTime Help Desk provides an enterprise-wide solution for delivering customer service and support. With support for IT Infrastructure Library (ITIL) best practices and a user interface IS team members can have access to audit trails of every case in just a few clicks. With a built-in self-service portal, comprehensive alerting system and knowledge infrastructure, IS staff can focus on solving complex problems and let the system deal with common solutions to everyday problems. LiveTime Help Desk is based on an Internet infrastructure which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. LiveTime provides pre integration with many third party products, such as Asset Management solutions, and CRM systems.

TechGenix Reviews & Awards:

  • Users' Rating: 4.67 [60 votes] - Vote
  • Comments: 0 comments - Post

Terrasoft CRM Listing updated: October 31, 2004

Terrasoft CRM is developed for small and mid-size business. It provides tools for sales, marketing and service. Also provides functionality for time, project and documents management and can be integrated with financial software.
  • Users' Rating: 4.43 [7 votes] - Vote
  • Comments: 0 comments - Post

Active Request Engine Listing updated: July 19, 2004

The Active Request Engine is an Web and wireless based solution provides access to not only your customer sales, production, and support
information, but access to your back office accounting and operations
solution as well. The information work management system aids
collaboration amongst end users and peers.
  • Users' Rating: 4.43 [7 votes] - Vote
  • Comments: 0 comments - Post

jab:Incident Tracking System Listing updated: January 10, 2005

The jab:ITS PHP/MySQL Incident Tracking System for Intranets provides a browser-based means of tracking and reporting customer support/help issues and occurrences.
  • Users' Rating: 4.42 [33 votes] - Vote
  • Comments: 0 comments - Post

TSC2 Help Desk Listing updated: March 21, 2004

TSC2 Help Desk is a multi-user Windows application that provides a suite of integrated tools for managing a technical support department. The program includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface. Each work order has separate problem and resolution fields. You can also attach screenshots, files, or documents to any work order, and assign it to a specific technician.
  • Users' Rating: 4.39 [31 votes] - Vote
  • Comments: 0 comments - Post

HelpMaster Pro Enterprise Edition Listing updated: November 11, 2004

HelpMaster Pro is a helpdesk management tool. Log jobs, contact management, manage workflow, create escalation rules to manage SLA. Includes asset management, web access and knowledge base. Used by Government, schools, hospitals, banks, software development, real estate and fleet management.
  • Users' Rating: 4.38 [8 votes] - Vote
  • Comments: 0 comments - Post

ExDesk Listing updated: February 2, 2009

ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs, as well as full customization and rapid deployment. ExDesk provide your help desk with trouble ticketing, dispatch, feedback, and reporting.

TechGenix Reviews & Awards:

  • Users' Rating: 4.33 [24 votes] - Vote
  • Comments: 0 comments - Post

IssueTrak IT Help Desk Listing updated: May 1, 2004

IssueTrak is designed to help your organization more effectively communicate, organize, track, and report on the IT issues that affect your business. The functionality includes: Call Management, Problem Management, Notification, Change Management, Asset Management, Knowledge Management, Service-Level Management, Customer Self-Service, and Detailed Management Reporting amongst others.
  • Users' Rating: 4.33 [21 votes] - Vote
  • Comment: 1 comment - View / Post

Web Help Desk Listing updated: February 25, 2003

Web Help Desk is a browser based solution that provides a low cost of ownership and simple implementation. Features include: easy to use tabbed interface, intelligent business logic to determine which technician is assigned to a new job ticket, email based reporting, asset tracking, search capabilities, knowledge base, and much more.
  • Users' Rating: 4.33 [6 votes] - Vote
  • Comments: 0 comments - Post

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