Help desk software

Active Request Engine Listing updated: July 19, 2004

The Active Request Engine is an Web and wireless based solution provides access to not only your customer sales, production, and support
information, but access to your back office accounting and operations
solution as well. The information work management system aids
collaboration amongst end users and peers.
  • Users' Rating: 4.43 [7 votes] - Vote
  • Comments: 0 comments - Post

Terrasoft CRM Listing updated: October 31, 2004

Terrasoft CRM is developed for small and mid-size business. It provides tools for sales, marketing and service. Also provides functionality for time, project and documents management and can be integrated with financial software.
  • Users' Rating: 4.33 [6 votes] - Vote
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Insirux Helpdesk Listing updated: March 7, 2004

Insirux Helpdesk is a mangement tool for support issues. Its features include call tracking, asset management, contact management, automatic email notification, searchable Knowledge Base, and management reports. You are able to track the history of support requests from inception to resolution, including routing, ownership and transfers. It supports integration with SQL Server 2000 and can run on Windows 2000/XP.
  • Users' Rating: 4.33 [3 votes] - Vote
  • Comments: 0 comments - Post

ieSupportManager Helpdesk Listing updated: June 21, 2005

ieSupportManager is a client/server and web based package that brings together tools necessary for a company to run their internal or external support into one package. Features include user-definable labels, buttons, menu items and dialogs and multi-lingual capabilities. It also has a fully searchable knowledgebase, built-in Reporting and Email facilities including Email Notifications and Email Logging. Assign various levels of access to staff and customers alike who can use the web interface to Log, View & Edit issues and search the knowledgebase remotely. The system will also store customer support & maintenance contracts and record time spent on issues and by whom.
  • Users' Rating: 4.31 [13 votes] - Vote
  • Comment: 1 comment - View / Post

HelpMaster Pro Enterprise Edition Listing updated: November 11, 2004

HelpMaster Pro is a helpdesk management tool. Log jobs, contact management, manage workflow, create escalation rules to manage SLA. Includes asset management, web access and knowledge base. Used by Government, schools, hospitals, banks, software development, real estate and fleet management.
  • Users' Rating: 4.29 [7 votes] - Vote
  • Comments: 0 comments - Post

Outlook Help Desk Listing updated: April 5, 2006

Outlook Help Desk 3.0 brings is designed to manage support requests through Outlook and Exchange. Tickets are created, assigned and tracked using Outlook, the Web and email. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Comes with reporting abilities and many utilities to help you manage your support desk. Knowledge base templates are included for building your own KB.

TechGenix Reviews & Awards:

  • Users' Rating: 4.21 [76 votes] - Vote
  • Comments: 0 comments - Post

Web Help Desk Listing updated: February 25, 2003

Web Help Desk is a browser based solution that provides a low cost of ownership and simple implementation. Features include: easy to use tabbed interface, intelligent business logic to determine which technician is assigned to a new job ticket, email based reporting, asset tracking, search capabilities, knowledge base, and much more.
  • Users' Rating: 4.2 [5 votes] - Vote
  • Comments: 0 comments - Post

Helpdesk Software Listing updated: January 7, 2005

With links to our Knowledgebase, SLA, Asset & Configuration Management system, web and mobile products, Serio Helpdesk is more than a call logging system. Serio Incident, Problem and Change Management can enable your staff to cut resolution times and raise customer satisfaction. Serio comes complete with a ITIL-compliant Configuration Management Database (CMDB) and IT Asset Database. The Serio CMDB holds information about different types of IT equipment and software within your company. It describes their roles, inter-relationships, dependencies and value to the business. You can view this information in either text or diagrammatic form. It underpins many IT disciplines, including Incident, Problem and Change Management, Capacity Management and others.
  • Users' Rating: 4.1 [10 votes] - Vote
  • Comments: 0 comments - Post

HelpSpot Listing updated: February 4, 2008

HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At its core HelpSpot includes request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has reporting and a customer self service portal.

TechGenix Reviews & Awards:

  • Users' Rating: 4 [4 votes] - Vote
  • Comments: 0 comments - Post

Aegis Help Desk Listing updated: July 12, 2005

Aegis Help Desk is a Help Desk, Client and Configuration Management system. It will work on Windows and also over the web. It is designed for organizations that do not require the full ITIL based service management system. There are 3 main components in Aegis Help Desk: help desk management, client management and configuration management. The client management component in Aegis Help Desk is a full client and contact management system. The configuration management component keeps all your asset data in one place and allows you to track asset allocations, components that make up an asset, asset service history and support calls for each asset.
  • Users' Rating: 4 [4 votes] - Vote
  • Comments: 0 comments - Post

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