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Help desk software

IssueTrak IT Help Desk Listing updated: January 27, 2011

IssueTrak is designed to help your organization more effectively communicate, organize, track, and report on the IT issues that affect your business. The functionality includes: Call Management, Problem Management, Notification, Change Management, Asset Management, Knowledge Management, Service-Level Management, Customer Self-Service, and Detailed Management Reporting amongst others.

TechGenix Reviews & Awards:


  • Users' Rating: 4.36 [22 votes] - Vote
  • Comment: 1 comment - View / Post

MacsDesign Web Help Desk Listing updated: November 30, 2009

MacsDesign Web Help Desk is a browser based solution that provides a low cost of ownership and simple implementation. Features include: easy to use tabbed interface, intelligent business logic to determine which technician is assigned to a new job ticket, email based reporting, asset tracking, search capabilities, knowledge base, and much more.
  • Users' Rating: 4.33 [6 votes] - Vote
  • Comments: 0 comments - Post

SupportPRO Helpdesk Listing updated: August 5, 2005

SupportPRO is a help desk tool for customer service and technical support. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket.
  • Users' Rating: 4.31 [16 votes] - Vote
  • Comments: 0 comments - Post

ieSupportManager Helpdesk Listing updated: June 21, 2005

ieSupportManager is a client/server and web based package that brings together tools necessary for a company to run their internal or external support into one package. Features include user-definable labels, buttons, menu items and dialogs and multi-lingual capabilities. It also has a fully searchable knowledgebase, built-in Reporting and Email facilities including Email Notifications and Email Logging. Assign various levels of access to staff and customers alike who can use the web interface to Log, View & Edit issues and search the knowledgebase remotely. The system will also store customer support & maintenance contracts and record time spent on issues and by whom.
  • Users' Rating: 4.31 [13 votes] - Vote
  • Comment: 1 comment - View / Post

Outlook Help Desk Listing updated: April 5, 2006

Outlook Help Desk 3.0 brings is designed to manage support requests through Outlook and Exchange. Tickets are created, assigned and tracked using Outlook, the Web and email. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Comes with reporting abilities and many utilities to help you manage your support desk. Knowledge base templates are included for building your own KB.

TechGenix Reviews & Awards:


  • Users' Rating: 4.22 [105 votes] - Vote
  • Comment: 1 comment - View / Post

ExDesk Listing updated: January 28, 2010

ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs, as well as full customization and rapid deployment. ExDesk provide your help desk with trouble ticketing, dispatch, feedback, and reporting.

TechGenix Reviews & Awards:


  • Users' Rating: 4.2 [20 votes] - Vote
  • Comments: 0 comments - Post

Netkeeper Listing updated: July 1, 2002

NetKeeper Help Desk Captain is a help desk solution for both external and internal support since it supports both LAN and web. NetKeeper handles call management, asset management & problem resolution.
  • Users' Rating: 4.14 [14 votes] - Vote
  • Comment: 1 comment - View / Post

SerioPlus Service Desk Edition Listing updated: November 2, 2010

SerioPlus ITSM is a hosted, software-as-a-service ITIL-based IT service management system, offering IT Service Delivery staff all the tools they need to deliver professional, cost-effective IT service within minutes. Designed to work with ITIL V3, the tool comes complete with comprehensive Incident, Problem, Service Request and Change and Configuration Management.

SerioPlus saves companies money by offering pay-as-you-go price plans, reducing set-up time to minutes, and offering support and help directly through the tool itself over the Internet. Everything you need to offer remote desktop support through firewalls: chat, screen sharing and direct file upload and download to desktop.
  • Users' Rating: 4.1 [10 votes] - Vote
  • Comments: 0 comments - Post

Dapper Desk Help Desk Listing updated: December 3, 2004

Dapper Desk's flexibility works via intranet or internet. Open support requests via login or send an email to create a support ticket. Full statistical reporting. Compatiable with any network and server that has MySQL and PHP to be installed.
  • Users' Rating: 4 [11 votes] - Vote
  • Comment: 1 comment - View / Post

HelpSpot Listing updated: February 4, 2008

HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At its core HelpSpot includes request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has reporting and a customer self service portal.

TechGenix Reviews & Awards:


  • Users' Rating: 4 [4 votes] - Vote
  • Comments: 0 comments - Post

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