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Help desk software

NetSupport DNA Helpdesk Listing updated: May 17, 2005

Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a wholly web based solution providing recording and tracking of user Help Requests.

NetSupport Helpdesk offers the following functionality as standard: Automatic assignment of tickets to operators based on pre-defined customer rules based on either Problem Type or User Type; Automatic escalation of ticket status based on customer specific rules; Structured notes history for a ticket with source identifiers (telephone, email and more) for each additional entry within the ticket lifecycle; Direct integration with DNA Suite Inventory and departmental information; Custom Data Designer allowing for customised data fields; Active Directory integration; Creation of a solutions database to aid future help requests; Importing user departments and companies from other systems into the NetSupport Helpdesk; Help Request Logging with customisable categories; End users can raise help requests on-line and review current status in real time; Prioritised Help Requests for users and ticket types together with operator allocation; Profiled Operator access and customised functionality; Full Hardware and Software Inventory information for each user's system; Real Time Corporate Status reports - Total Calls in, Status of Calls, Average resolution time and more; Ongoing history by user for all previous support requests.
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Outlook Help Desk Listing updated: April 5, 2006

Outlook Help Desk 3.0 brings is designed to manage support requests through Outlook and Exchange. Tickets are created, assigned and tracked using Outlook, the Web and email. Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Comes with reporting abilities and many utilities to help you manage your support desk. Knowledge base templates are included for building your own KB.

TechGenix Reviews & Awards:


  • Users' Rating: 4.22 [105 votes] - Vote
  • Comment: 1 comment - View / Post

Polar Help Desk for .NET Listing updated: December 22, 2004

Polar HelpDesk is a web based application for online support to employees and web customers. Key features include a billing Centre - which enables calculating income for the work of all support team members and supplies the manager with the different reports about income and outcome. Communication Centre - Use it to send emails to the support team members as well as to the customers. Ticket Wizard - Allows you to open the ticket on behalf of a client/employee.
  • Users' Rating: 3.94 [16 votes] - Vote
  • Comment: 1 comment - View / Post

Prop Web Listing updated: August 10, 2003

Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can search your knowledge base, open new cases, look up and/or update existing cases, and much more. Prop Web directly accesses any ODBC database.
  • Users' Rating: 3.67 [3 votes] - Vote
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SerioPlus Service Desk Edition Listing updated: November 2, 2010

SerioPlus ITSM is a hosted, software-as-a-service ITIL-based IT service management system, offering IT Service Delivery staff all the tools they need to deliver professional, cost-effective IT service within minutes. Designed to work with ITIL V3, the tool comes complete with comprehensive Incident, Problem, Service Request and Change and Configuration Management.

SerioPlus saves companies money by offering pay-as-you-go price plans, reducing set-up time to minutes, and offering support and help directly through the tool itself over the Internet. Everything you need to offer remote desktop support through firewalls: chat, screen sharing and direct file upload and download to desktop.
  • Users' Rating: 4.1 [10 votes] - Vote
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Spiceworks' Free Help Desk Software Listing updated: January 20, 2011

Download Spiceworks' completely free help desk software for IT pros in small to medium businesses. *This is NOT a free trial, "freemium", or stripped down verision.* Spiceworks provides access to the entire software suite whether you're a one-person operation or you manage 1,000 network devices. And it's free forever - including live support and all product upgrades! In addition to a state-of-the-art, full-featured help desk, Spiceworks software also offers free access to: network monitoring and management tools, troubleshooting fixes, asset management software, power management tools, and an online community of IT pros like you to answer questions, share tips, and solve IT problems. Download today - and share with your peers!

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  • Users' Rating: 4.48 [23 votes] - Vote
  • Comments: 0 comments - Post

Spiceworks' Purchasing Management Software Listing updated: January 20, 2011

Spiceworks will provide free IT Purchasing Management Software as part of their upcoming free IT management software suite, Spiceworks 5.0 (available Sept. 2010). For now, download Spiceworks 4.7 now, featuring a state-of-the-art, full-featured help desk, network monitoring tools, troubleshooting fixes, software audit and inventory tools, and more. Once Spiceworks 5.0 is live with free IT purchasing management software to streamline purchase workflow, you’ll be the first to know how to grab the update. Download today – and share with your peers!

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  • Users' Rating: 4.5 [6 votes] - Vote
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SupportPRO Helpdesk Listing updated: August 5, 2005

SupportPRO is a help desk tool for customer service and technical support. It allows users to submit trouble tickets via a web form, it gives you the chance to email the creator of a trouble ticket when updating or closing out a trouble ticket.
  • Users' Rating: 4.31 [16 votes] - Vote
  • Comments: 0 comments - Post

Terrasoft CRM 3.x Listing updated: November 2, 2010

Terrasoft CRM 3.X platform enables creating CRM solutions tailored to the specific business needs of customers. The service section offers the classical system of customer service automation, the quintessence of experience and technology. It provides users with the ability to check the whole inquiry history at any moment and gain full control over the service process. This function facilitates the resolution of all inquiries, thus making the whole inquiry process faster, better and more effective.
  • Users' Rating: 4.43 [7 votes] - Vote
  • Comments: 0 comments - Post

Trackit Listing updated: November 1, 2011

At the heart of the Track-It! family is Track-It! Help Desk which provides you with a 360 degree view of your incidents, problems and change requests. It helps you automate and streamline your IT support processes so that you can respond and deliver resolutions to end users more quickly than ever before including mobile help desk access.
  • Users' Rating: 3.9 [172 votes] - Vote
  • Comments: 6 comments - View / Post

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