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Help desk software

ieSupportManager Helpdesk Listing updated: June 21, 2005

ieSupportManager is a client/server and web based package that brings together tools necessary for a company to run their internal or external support into one package. Features include user-definable labels, buttons, menu items and dialogs and multi-lingual capabilities. It also has a fully searchable knowledgebase, built-in Reporting and Email facilities including Email Notifications and Email Logging. Assign various levels of access to staff and customers alike who can use the web interface to Log, View & Edit issues and search the knowledgebase remotely. The system will also store customer support & maintenance contracts and record time spent on issues and by whom.
  • Users' Rating: 4.31 [13 votes] - Vote
  • Comment: 1 comment - View / Post

IssueTrak IT Help Desk Listing updated: January 27, 2011

IssueTrak is designed to help your organization more effectively communicate, organize, track, and report on the IT issues that affect your business. The functionality includes: Call Management, Problem Management, Notification, Change Management, Asset Management, Knowledge Management, Service-Level Management, Customer Self-Service, and Detailed Management Reporting amongst others.

TechGenix Reviews & Awards:


  • Users' Rating: 4.36 [22 votes] - Vote
  • Comment: 1 comment - View / Post

jab:Incident Tracking System Listing updated: September 6, 2010

The extVIEW Active Directory View/Search Software for Intranets is a browser-based solution that makes viewing and searching Active Directory users and resources fast, easy, and accurate.
With extVIEW, you can utilize your existing Active Directory infrastructure to create an easy-to-use, Web-based directory of employee and resource information in only a matter of minutes.
  • Users' Rating: 4.52 [33 votes] - Vote
  • Comments: 0 comments - Post

LANDPARK HELPDESK Listing updated: October 5, 2011

LandPark Help desk helps you achieve optimal technical support. Increase responsiveness by establishing your Help desk team. Incident resolution management extended more widely to the entire infrastructure of your company (purchase requests, consumables non-IT items, etc ...). Choose the help desk tool that is tailored to your needs with a rapid, low-cost implementation
  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

LBE Desktop Helpdesk Listing updated: November 10, 2002

LBE helpdesk software users manage and control helpdesk operation, without forcing you to change the way they work. No extensive training is required , Scalable, Extensive Reporting, Control over how data is presented.

Includes a reporting tool built-in. Numerous pre-defined filters allows to show only the information needed, and allows user to define thier own filters and share data views with other members of your team. Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features include: managment of support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates. Track time/money spent.
  • Users' Rating: 3.33 [6 votes] - Vote
  • Comment: 1 comment - View / Post

LBE Web Helpdesk Listing updated: February 6, 2003

A fully functioning helpdesk system designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any web server running a Microsoft Windows 95/98/NT/2000 operating system. It can be accessed from any machine running a Javascript enabled web browser. Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Features include: Operator and end-user access, Automatic escalation, Email notification, Full Audit trail, System privileges, Manage support contracts.
  • Users' Rating: 3 [1 vote] - Vote
  • Comments: 0 comments - Post

LBE Web Helpdesk Listing updated: March 21, 2004

THis software is a helpdesk system designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. It can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system and can be accessed from any machine running a Javascript enabled web browser. Features include: operator and end-user access, automatic escalation, email notification, full Audit trail, and more.
  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

LiveTime Help Desk Listing updated: January 28, 2010

LiveTime Help Desk provides an enterprise-wide solution for delivering customer service and support. With support for IT Infrastructure Library (ITIL) best practices and a user interface IS team members can have access to audit trails of every case in just a few clicks. With a built-in self-service portal, comprehensive alerting system and knowledge infrastructure, IS staff can focus on solving complex problems and let the system deal with common solutions to everyday problems. LiveTime Help Desk is based on an Internet infrastructure which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. LiveTime provides pre integration with many third party products, such as Asset Management solutions, and CRM systems.

TechGenix Reviews & Awards:


  • Users' Rating: 4.48 [67 votes] - Vote
  • Comments: 0 comments - Post

MacsDesign Web Help Desk Listing updated: November 30, 2009

MacsDesign Web Help Desk is a browser based solution that provides a low cost of ownership and simple implementation. Features include: easy to use tabbed interface, intelligent business logic to determine which technician is assigned to a new job ticket, email based reporting, asset tracking, search capabilities, knowledge base, and much more.
  • Users' Rating: 4.33 [6 votes] - Vote
  • Comments: 0 comments - Post

Netkeeper Listing updated: July 1, 2002

NetKeeper Help Desk Captain is a help desk solution for both external and internal support since it supports both LAN and web. NetKeeper handles call management, asset management & problem resolution.
  • Users' Rating: 4.14 [14 votes] - Vote
  • Comment: 1 comment - View / Post

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