Help desk software

ieSupportManager Helpdesk Listing updated: June 21, 2005

ieSupportManager is a client/server and web based package that brings together tools necessary for a company to run their internal or external support into one package. Features include user-definable labels, buttons, menu items and dialogs and multi-lingual capabilities. It also has a fully searchable knowledgebase, built-in Reporting and Email facilities including Email Notifications and Email Logging. Assign various levels of access to staff and customers alike who can use the web interface to Log, View & Edit issues and search the knowledgebase remotely. The system will also store customer support & maintenance contracts and record time spent on issues and by whom.
  • Users' Rating: 4.31 [13 votes] - Vote
  • Comment: 1 comment - View / Post

Insirux Helpdesk Listing updated: March 7, 2004

Insirux Helpdesk is a mangement tool for support issues. Its features include call tracking, asset management, contact management, automatic email notification, searchable Knowledge Base, and management reports. You are able to track the history of support requests from inception to resolution, including routing, ownership and transfers. It supports integration with SQL Server 2000 and can run on Windows 2000/XP.
  • Users' Rating: 4.33 [3 votes] - Vote
  • Comments: 0 comments - Post

IssueTrak IT Help Desk Listing updated: May 1, 2004

IssueTrak is designed to help your organization more effectively communicate, organize, track, and report on the IT issues that affect your business. The functionality includes: Call Management, Problem Management, Notification, Change Management, Asset Management, Knowledge Management, Service-Level Management, Customer Self-Service, and Detailed Management Reporting amongst others.
  • Users' Rating: 4.56 [18 votes] - Vote
  • Comment: 1 comment - View / Post

jab:Incident Tracking System Listing updated: January 10, 2005

The jab:ITS PHP/MySQL Incident Tracking System for Intranets provides a browser-based means of tracking and reporting customer support/help issues and occurrences.
  • Users' Rating: 4.72 [29 votes] - Vote
  • Comments: 0 comments - Post

LBE Desktop Helpdesk Listing updated: November 10, 2002

LBE helpdesk software users manage and control helpdesk operation, without forcing you to change the way they work. No extensive training is required , Scalable, Extensive Reporting, Control over how data is presented.

Includes a reporting tool built-in. Numerous pre-defined filters allows to show only the information needed, and allows user to define thier own filters and share data views with other members of your team. Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features include: managment of support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates. Track time/money spent.
  • Users' Rating: 3.33 [6 votes] - Vote
  • Comment: 1 comment - View / Post

LBE Web Helpdesk Listing updated: February 6, 2003

A fully functioning helpdesk system designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any web server running a Microsoft Windows 95/98/NT/2000 operating system. It can be accessed from any machine running a Javascript enabled web browser. Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Features include: Operator and end-user access, Automatic escalation, Email notification, Full Audit trail, System privileges, Manage support contracts.
  • Users' Rating: 3 [1 vote] - Vote
  • Comments: 0 comments - Post

LBE Web Helpdesk Listing updated: March 21, 2004

THis software is a helpdesk system designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. It can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system and can be accessed from any machine running a Javascript enabled web browser. Features include: operator and end-user access, automatic escalation, email notification, full Audit trail, and more.
  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

LiveTime Help Desk Listing updated: February 4, 2008

LiveTime Help Desk provides an enterprise-wide solution for delivering customer service and support. With support for IT Infrastructure Library (ITIL) best practices and a user interface IS team members can have access to audit trails of every case in just a few clicks. With a built-in self-service portal, comprehensive alerting system and knowledge infrastructure, IS staff can focus on solving complex problems and let the system deal with common solutions to everyday problems. LiveTime Help Desk is based on an Internet infrastructure which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. LiveTime provides pre integration with many third party products, such as Asset Management solutions, and CRM systems.

TechGenix Reviews & Awards:

  • Users' Rating: 4.67 [48 votes] - Vote
  • Comments: 0 comments - Post

Netkeeper Listing updated: July 1, 2002

NetKeeper Help Desk Captain is a help desk solution for both external and internal support since it supports both LAN and web. NetKeeper handles call management, asset management & problem resolution.
  • Users' Rating: 4.67 [12 votes] - Vote
  • Comment: 1 comment - View / Post

NetSupport DNA Helpdesk Listing updated: May 17, 2005

Available as a standalone application or as an integrated module of DNA, NetSupport Helpdesk is a wholly web based solution providing recording and tracking of user Help Requests.

NetSupport Helpdesk offers the following functionality as standard: Automatic assignment of tickets to operators based on pre-defined customer rules based on either Problem Type or User Type; Automatic escalation of ticket status based on customer specific rules; Structured notes history for a ticket with source identifiers (telephone, email and more) for each additional entry within the ticket lifecycle; Direct integration with DNA Suite Inventory and departmental information; Custom Data Designer allowing for customised data fields; Active Directory integration; Creation of a solutions database to aid future help requests; Importing user departments and companies from other systems into the NetSupport Helpdesk; Help Request Logging with customisable categories; End users can raise help requests on-line and review current status in real time; Prioritised Help Requests for users and ticket types together with operator allocation; Profiled Operator access and customised functionality; Full Hardware and Software Inventory information for each user's system; Real Time Corporate Status reports - Total Calls in, Status of Calls, Average resolution time and more; Ongoing history by user for all previous support requests.
  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

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