Help desk software

e11 Help Desk Software Listing updated: March 14, 2006

Help desk software by e11 helpdesk offers online customer help desk, a CRM software solution for web based IT help desk, asset management, email support system, ticket management
  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

eForcer HelpDesk Listing updated: October 31, 2004

eForcer sets new frontiers in web based helpdesk software. eForcer's major features include : Unlimited departments - the software evolves with your business, Unlimited staff members - eForcer also caters for continuity of service, Department custom fields - eForcer allows for change when you do...
  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

ExDesk Listing updated: February 4, 2008

ExDesk offers a web based help desk software and customer service solution for your IT support, service provider, and E-business needs, as well as full customization and rapid deployment. ExDesk provide your help desk with trouble ticketing, dispatch, feedback, and reporting.

TechGenix Reviews & Awards:

  • Users' Rating: 4.73 [15 votes] - Vote
  • Comments: 0 comments - Post

FootPrints Service Desk Listing updated: March 19, 2004

With FootPrints, you can centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online self-help, manage email and dynamically access LDAP-based corporate directories.

You are also able to automate IT asset discovery and tracking, improve agent workflow, automate configuration management, build group collaboration, use live e-support to solve issues faster, and keep a pulse on agent productivity, trends, and SLA compliance. Windows 2003/2000/NT are supported.
  • Users' Rating: 3.4 [5 votes] - Vote
  • Comments: 0 comments - Post

FootPrints Web-based Help Desk Listing updated: September 5, 2002

FootPrints a web-based help desk and customer problem management software without high costs and complex administration. FootPrints centralizes tracking for all customer problems and requests worldwide (submitted by phone, email, the web and wireless PDAs), delivers self-service online and knowledge management, manages email with integration and builds productive group collaboration everywhere through a browser. It's truly easy-to-use, fully customizable and extremely scalable. FootPrints supports Microsoft Windows 2003/2000/NT, Unix, and Linux, as well as many popular databases and browsers.
  • Users' Rating: 3.11 [9 votes] - Vote
  • Comments: 0 comments - Post

GoToAssist Listing updated: November 19, 2003

GoToAssist (formerly DesktopStreaming) is a secure Web-based screen-sharing solution designed for support centers and help desks that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control, chat, Web page push and file transfer.
  • Users' Rating: 3.61 [23 votes] - Vote
  • Comments: 3 comments - View / Post

Help Desk Pilot Listing updated: April 23, 2007

HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to set up helpdesk pilot on your webserver. As an administrator you have 100% control over your helpdesk activity. With announcement and news features keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket and more.
  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

Helpdesk Software Listing updated: January 7, 2005

With links to our Knowledgebase, SLA, Asset & Configuration Management system, web and mobile products, Serio Helpdesk is more than a call logging system. Serio Incident, Problem and Change Management can enable your staff to cut resolution times and raise customer satisfaction. Serio comes complete with a ITIL-compliant Configuration Management Database (CMDB) and IT Asset Database. The Serio CMDB holds information about different types of IT equipment and software within your company. It describes their roles, inter-relationships, dependencies and value to the business. You can view this information in either text or diagrammatic form. It underpins many IT disciplines, including Incident, Problem and Change Management, Capacity Management and others.
  • Users' Rating: 4.1 [10 votes] - Vote
  • Comments: 0 comments - Post

HelpMaster Pro Enterprise Edition Listing updated: November 11, 2004

HelpMaster Pro is a helpdesk management tool. Log jobs, contact management, manage workflow, create escalation rules to manage SLA. Includes asset management, web access and knowledge base. Used by Government, schools, hospitals, banks, software development, real estate and fleet management.
  • Users' Rating: 4.29 [7 votes] - Vote
  • Comments: 0 comments - Post

HelpSpot Listing updated: February 4, 2008

HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At its core HelpSpot includes request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has reporting and a customer self service portal.

TechGenix Reviews & Awards:

  • Users' Rating: 4 [4 votes] - Vote
  • Comments: 0 comments - Post

Receive all the latest articles by email!

Receive Real-Time & Monthly WindowsNetworking.com article updates in your mailbox. Enter your email below!
Click for Real-Time sample & Monthly sample

Become a WindowsNetworking.com member!

Discuss your network issues with thousands of other network administrators. Click here to join!

Community Area

Log in | Register

Readers' Choice

Which is your preferred Firewall & VPN hardware solution?