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FEATURED: ManageEngine ServiceDesk Plus Listing updated: January 27, 2012
The main features include 1) Request Management with SLA, 2) Self-Service Portal, 3) Knowledge Base, 4) Asset Management, 5) Software Licensing Management, 6) Purchase Order Management, 7) Contracts Management, 8) Remote assistance, 9) Multi-Site Functionality 10) Out of the box and Custom Reporting and 11) ITIL Processes - Incident mgmt, Problem mgmt, Change mgmt & CMDB.
- Company: Zoho Corp
- URL: www.manageengine.com
- Email: eval@manageengine.com
- Screenshot: click here
- Price: $495
Acacia Help Desk Software Listing updated: May 14, 2004
Acacia help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services. Help Desk software key features: Client and Staff Administration, lpdesk job queues, Asset Management - Record individual asset details, attach assets to jobs and requests. Knowledge Base Management - Store and record knowledge base articles. Email functionality - sends emails to clients and staff, Customer relationship management CRM, Helpdesk categories administration, Project management and tracking, Desktop client which has a clean and neat helpdesk interface, IT Help desk issue management, Product and help desk support issues, Help desk requests / Support requests, Log calls, log helpdesk enquiries, Track problem helpdesk issues, Ticket writing and tracking, Reporting for management and staff, Attachments can be added to job tickets.- Company: Help Desk Software Australia
- URL: www.helpdesksoftware.com.au
- Email: sales@helpdesksoftware.com.au
- Screenshot: click here
- Price: $395
ActiveCampaign Help Desk Listing updated: January 27, 2012
A unique blend of automation, self-help tools, and ticket management features that include company reports, billing reports, ticket activity reports, ticket feedback reports, SLA reporting, and more.Automate your help desk by defining custom conditions, actions, and triggers. Create custom automations for virtually any task within your help desk.
TechGenix Reviews & Awards:
- Company: ActiveCampaign
- URL: www.activecampaign.com
- Email: jason@activecampaign.com
- Screenshot: click here
assyst Listing updated: May 19, 2004
assyst is a global enterprise solution that supports all of the ITIL/MOF disciplines in a single application for end-to-end event management. Its features include: maps all calls and events to the priority required by the organization, automatic field population ensures accuracy of data entry and provides operator assistance on all calls ensuring the quality of response, amongst others.- Company: Axios Systems
- URL: www.axiossystems.com
- Email: greg.staunton@axiossystems.com
- Screenshot: click here
- Price: Please Enquire
Auratech WebCISS Listing updated: October 31, 2004
Auratech WebCISS is a web-based help desk system which allows for powerful functionality and automation. Features include: Automatic staff assignment and call escalation, Custom fields and customizable groups, Customer Feedback facility, Interactive, user-friendly web interface, and Help desk call/issue tracking.- Company: Auratech Software
- URL: www.auratech.com.au
- Email: sales@auratech.com.au
- Price: $2500
Auscomp IT Commander Listing updated: April 23, 2003
Auscomp IT Commander is a Help Desk application for Intranet systems that's fully web enabled and available for Windows, Linux and Solaris. In addition to the Help Desk features, the Auscomp IT Commander also includes a fully searchable knowledge base, a comprehensive cost management system and an application/system version tracker. As a tracking and communication system, the Auscomp IT Commander has been designed to expedite and enhance the control and handling of any IT related issues from any department in any company.- Company: Auscomp
- URL: www.auscomp.com
- Email: team@auscomp.com
- Screenshot: click here
- Price: $499
AyaNova Listing updated: April 30, 2004
AyaNova has features to help manage all aspects of service including automated work orders, dispatching, preventative maintenance, searchable knowledgebase, loaners, customer equipment tracking, dozens of management reports and more.- Company: Ground Zero Tech-Works Inc
- URL: www.ayanova.com
- Email: info@ayanova.com
- Screenshot: click here
- Price: $125
Dapper Desk Help Desk Listing updated: December 3, 2004
Dapper Desk's flexibility works via intranet or internet. Open support requests via login or send an email to create a support ticket. Full statistical reporting. Compatiable with any network and server that has MySQL and PHP to be installed.- Company: Dapper Desk
- URL: www.dapperdesk.com/
- Email: info@dapperdesk.com
- Price: $499.00
DataTrack System Listing updated: November 30, 2010
Affordable, web enabled service management help desk solution. The DataTrack System helps all facets of your help desk, including Active Directory inegration, work order tracking, asset management, e-mail notifications, PC auditing and more.With intuitive, easy-to-use tools like rules-based automation and escalation, integrated web client, email-to-ticket conversion and knowledge base, the DataTrack System builds powerful connections with employees, customers and other business partners.
- Company: Magnoware Systems
- URL: www.magnoware.com
- Email: contact@magnoware.com
- Screenshot: click here
- Price: 349.99
e11 Help Desk Software Listing updated: March 14, 2006
Help desk software by e11 helpdesk offers online customer help desk, a CRM software solution for web based IT help desk, asset management, email support system, ticket management- Company: Value One
- URL: www.value-one.com
- Email: info@value-one.com
- Price: $18000
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