ieSupportManager Helpdesk

Last Updated on 21 June 2005, Company: iecomputerSystems Ltd

ieSupportManager is a client/server and web based package that brings together tools necessary for a company to run their internal or external support into one package. Features include user-definable labels, buttons, menu items and dialogs and multi-lingual capabilities. It also has a fully searchable knowledgebase, built-in Reporting and Email facilities including Email Notifications and Email Logging. Assign various levels of access to staff and customers alike who can use the web interface to Log, View & Edit issues and search the knowledgebase remotely. The system will also store customer support & maintenance contracts and record time spent on issues and by whom.

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  1. Martin Turnby Mon, 28 Feb. 2005 01:00

    great purchase

    this product is unbeliveable value for money, by far the best i have lloked at

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