Help desk software

GoToAssist Listing updated: November 19, 2003

GoToAssist (formerly DesktopStreaming) is a secure Web-based screen-sharing solution designed for support centers and help desks that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control, chat, Web page push and file transfer.
  • Users' Rating: 3.61 [23 votes] - Vote
  • Comments: 3 comments - View / Post

Prop Web Listing updated: August 10, 2003

Prop Web is an end-to-end web based help desk solution. Used independently as a full featured, secure, integrated call tracking system. You can search your knowledge base, open new cases, look up and/or update existing cases, and much more. Prop Web directly accesses any ODBC database.
  • Users' Rating: 3.67 [3 votes] - Vote
  • Comments: 0 comments - Post

USTWeb Listing updated: May 8, 2003

UstWeb is a Frontline technical support tool which integrates and centralizes all point solutions, scripts, network management utilities, programs and software tools under one umbrella over the internet, via a browser. IT generalists can now do many of the day-today tasks of specialists, using a browser interface from the NOC, home or offsite locations, using any device, including wireless PDA's
  • Users' Rating: 3 [2 votes] - Vote
  • Comments: 0 comments - Post

Auscomp IT Commander Listing updated: April 23, 2003

Auscomp IT Commander is a Help Desk application for Intranet systems that's fully web enabled and available for Windows, Linux and Solaris. In addition to the Help Desk features, the Auscomp IT Commander also includes a fully searchable knowledge base, a comprehensive cost management system and an application/system version tracker. As a tracking and communication system, the Auscomp IT Commander has been designed to expedite and enhance the control and handling of any IT related issues from any department in any company.
  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

Web Help Desk Listing updated: February 25, 2003

Web Help Desk is a browser based solution that provides a low cost of ownership and simple implementation. Features include: easy to use tabbed interface, intelligent business logic to determine which technician is assigned to a new job ticket, email based reporting, asset tracking, search capabilities, knowledge base, and much more.
  • Users' Rating: 4.2 [5 votes] - Vote
  • Comments: 0 comments - Post

LBE Web Helpdesk Listing updated: February 6, 2003

A fully functioning helpdesk system designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any web server running a Microsoft Windows 95/98/NT/2000 operating system. It can be accessed from any machine running a Javascript enabled web browser. Scalable:- LBE Web Helpdesk can be used with the supplied Access database, Microsoft Sql Server or Oracle. Features include: Operator and end-user access, Automatic escalation, Email notification, Full Audit trail, System privileges, Manage support contracts.
  • Users' Rating: 3 [1 vote] - Vote
  • Comments: 0 comments - Post

LBE Desktop Helpdesk Listing updated: November 10, 2002

LBE helpdesk software users manage and control helpdesk operation, without forcing you to change the way they work. No extensive training is required , Scalable, Extensive Reporting, Control over how data is presented.

Includes a reporting tool built-in. Numerous pre-defined filters allows to show only the information needed, and allows user to define thier own filters and share data views with other members of your team. Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features include: managment of support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates. Track time/money spent.
  • Users' Rating: 3.33 [6 votes] - Vote
  • Comment: 1 comment - View / Post

FootPrints Web-based Help Desk Listing updated: September 5, 2002

FootPrints a web-based help desk and customer problem management software without high costs and complex administration. FootPrints centralizes tracking for all customer problems and requests worldwide (submitted by phone, email, the web and wireless PDAs), delivers self-service online and knowledge management, manages email with integration and builds productive group collaboration everywhere through a browser. It's truly easy-to-use, fully customizable and extremely scalable. FootPrints supports Microsoft Windows 2003/2000/NT, Unix, and Linux, as well as many popular databases and browsers.
  • Users' Rating: 3.11 [9 votes] - Vote
  • Comments: 0 comments - Post

BridgeTrak Suite Listing updated: July 29, 2002

BridgeTrak Suite provides IT professionals with scalable Windows and Web based help desk and tracking software. Multitude of features include a knowledge base, query and reporting capabilities as well as a project organizer, templates and customizable screens and user defined fields. Optional tools for PC auditing, automatic notification and issue escalation, advanced data searches, web-based customer self-help, and wireless capability. Free product demos and downloads.
  • Users' Rating: 3.43 [28 votes] - Vote
  • Comments: 8 comments - View / Post

Netkeeper Listing updated: July 1, 2002

NetKeeper Help Desk Captain is a help desk solution for both external and internal support since it supports both LAN and web. NetKeeper handles call management, asset management & problem resolution.
  • Users' Rating: 4.67 [12 votes] - Vote
  • Comment: 1 comment - View / Post

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