Help desk software

Active Request Engine Listing updated: July 19, 2004

The Active Request Engine is an Web and wireless based solution provides access to not only your customer sales, production, and support
information, but access to your back office accounting and operations
solution as well. The information work management system aids
collaboration amongst end users and peers.
  • Users' Rating: 4.43 [7 votes] - Vote
  • Comments: 0 comments - Post

assyst Listing updated: May 19, 2004

assyst is a global enterprise solution that supports all of the ITIL/MOF disciplines in a single application for end-to-end event management. Its features include: maps all calls and events to the priority required by the organization, automatic field population ensures accuracy of data entry and provides operator assistance on all calls ensuring the quality of response, amongst others.
  • Users' Rating: 3.83 [23 votes] - Vote
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Acacia Help Desk Software Listing updated: May 14, 2004

Acacia help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services. Help Desk software key features: Client and Staff Administration, lpdesk job queues, Asset Management - Record individual asset details, attach assets to jobs and requests. Knowledge Base Management - Store and record knowledge base articles. Email functionality - sends emails to clients and staff, Customer relationship management CRM, Helpdesk categories administration, Project management and tracking, Desktop client which has a clean and neat helpdesk interface, IT Help desk issue management, Product and help desk support issues, Help desk requests / Support requests, Log calls, log helpdesk enquiries, Track problem helpdesk issues, Ticket writing and tracking, Reporting for management and staff, Attachments can be added to job tickets.
  • Users' Rating: 3.67 [6 votes] - Vote
  • Comments: 0 comments - Post

IssueTrak IT Help Desk Listing updated: May 1, 2004

IssueTrak is designed to help your organization more effectively communicate, organize, track, and report on the IT issues that affect your business. The functionality includes: Call Management, Problem Management, Notification, Change Management, Asset Management, Knowledge Management, Service-Level Management, Customer Self-Service, and Detailed Management Reporting amongst others.
  • Users' Rating: 4.56 [18 votes] - Vote
  • Comment: 1 comment - View / Post

Web+Center Listing updated: May 1, 2004

This suite of four Web-based Help Desk and CRM applications includes: Customer+Center, an application for customers to submit and update support tickets; Tech+Center, an application for support staff to track and manage cases; Business+Center, a CRM tool for the sales team; and Pocket+Center, a support staff web-based interface for Pocket PCs. Web+Center runs on Windows NT/2000/XP (Workstation or Server) using MS IIS.

The latest version includes an Asset Management Component as well as a Case Scheduler/Preventative Maintenance module, customer surveys, auto-escalation, and language Internationalization options.
  • Users' Rating: no votes - Vote
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AyaNova Listing updated: April 30, 2004

AyaNova has features to help manage all aspects of service including automated work orders, dispatching, preventative maintenance, searchable knowledgebase, loaners, customer equipment tracking, dozens of management reports and more.
  • Users' Rating: 4.86 [7 votes] - Vote
  • Comments: 0 comments - Post

LBE Web Helpdesk Listing updated: March 21, 2004

THis software is a helpdesk system designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. It can be installed on any web server running a Microsoft Windows 95/98/NT/2000/XP operating system and can be accessed from any machine running a Javascript enabled web browser. Features include: operator and end-user access, automatic escalation, email notification, full Audit trail, and more.
  • Users' Rating: no votes - Vote
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TSC2 Help Desk Listing updated: March 21, 2004

TSC2 Help Desk is a multi-user Windows application that provides a suite of integrated tools for managing a technical support department. The program includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface. Each work order has separate problem and resolution fields. You can also attach screenshots, files, or documents to any work order, and assign it to a specific technician.
  • Users' Rating: 4.59 [27 votes] - Vote
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FootPrints Service Desk Listing updated: March 19, 2004

With FootPrints, you can centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online self-help, manage email and dynamically access LDAP-based corporate directories.

You are also able to automate IT asset discovery and tracking, improve agent workflow, automate configuration management, build group collaboration, use live e-support to solve issues faster, and keep a pulse on agent productivity, trends, and SLA compliance. Windows 2003/2000/NT are supported.
  • Users' Rating: 3.4 [5 votes] - Vote
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Insirux Helpdesk Listing updated: March 7, 2004

Insirux Helpdesk is a mangement tool for support issues. Its features include call tracking, asset management, contact management, automatic email notification, searchable Knowledge Base, and management reports. You are able to track the history of support requests from inception to resolution, including routing, ownership and transfers. It supports integration with SQL Server 2000 and can run on Windows 2000/XP.
  • Users' Rating: 4.33 [3 votes] - Vote
  • Comments: 0 comments - Post

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