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Help desk software

FEATURED: ManageEngine ServiceDesk Plus Listing updated: January 27, 2012

ManageEngine ServiceDesk Plus is web based Help Desk software with integrated Asset Management. ServiceDesk Plus encompasses trouble ticketing, Knowledge Base, Self-Service Portal, Contracts Management, Purchase Order Management and comprehensive reporting in to a single easy to use package. ServiceDesk Plus gives you hassle free installation and affordable help desk, out of the box. It is used by more than 10,000 customers from different industry verticals all over the world to manage their Help Desk needs. ServiceDesk Plus also has an ITIL Ready edition encompassing all the best practices of ITIL.

The main features include 1) Request Management with SLA, 2) Self-Service Portal, 3) Knowledge Base, 4) Asset Management, 5) Software Licensing Management, 6) Purchase Order Management, 7) Contracts Management, 8) Remote assistance, 9) Multi-Site Functionality 10) Out of the box and Custom Reporting and 11) ITIL Processes - Incident mgmt, Problem mgmt, Change mgmt & CMDB.

TechGenix Reviews & Awards:


  • Users' Rating: 4.12 [33 votes] - Vote
  • Comment: 1 comment - View / Post

ActiveCampaign Help Desk Listing updated: January 27, 2012

A unique blend of automation, self-help tools, and ticket management features that include company reports, billing reports, ticket activity reports, ticket feedback reports, SLA reporting, and more.

Automate your help desk by defining custom conditions, actions, and triggers. Create custom automations for virtually any task within your help desk.

TechGenix Reviews & Awards:


  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

Help Desk Pilot Listing updated: January 27, 2012

HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to set up helpdesk pilot on your webserver. As an administrator you have 100% control over your helpdesk activity. With announcement and news features keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket and more.

TechGenix Reviews & Awards:


  • Users' Rating: 4.61 [23 votes] - Vote
  • Comments: 0 comments - Post

Trackit Listing updated: November 1, 2011

At the heart of the Track-It! family is Track-It! Help Desk which provides you with a 360 degree view of your incidents, problems and change requests. It helps you automate and streamline your IT support processes so that you can respond and deliver resolutions to end users more quickly than ever before including mobile help desk access.
  • Users' Rating: 3.9 [172 votes] - Vote
  • Comments: 6 comments - View / Post

LANDPARK HELPDESK Listing updated: October 5, 2011

LandPark Help desk helps you achieve optimal technical support. Increase responsiveness by establishing your Help desk team. Incident resolution management extended more widely to the entire infrastructure of your company (purchase requests, consumables non-IT items, etc ...). Choose the help desk tool that is tailored to your needs with a rapid, low-cost implementation
  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

IssueTrak IT Help Desk Listing updated: January 27, 2011

IssueTrak is designed to help your organization more effectively communicate, organize, track, and report on the IT issues that affect your business. The functionality includes: Call Management, Problem Management, Notification, Change Management, Asset Management, Knowledge Management, Service-Level Management, Customer Self-Service, and Detailed Management Reporting amongst others.

TechGenix Reviews & Awards:


  • Users' Rating: 4.36 [22 votes] - Vote
  • Comment: 1 comment - View / Post

Spiceworks' Purchasing Management Software Listing updated: January 20, 2011

Spiceworks will provide free IT Purchasing Management Software as part of their upcoming free IT management software suite, Spiceworks 5.0 (available Sept. 2010). For now, download Spiceworks 4.7 now, featuring a state-of-the-art, full-featured help desk, network monitoring tools, troubleshooting fixes, software audit and inventory tools, and more. Once Spiceworks 5.0 is live with free IT purchasing management software to streamline purchase workflow, you’ll be the first to know how to grab the update. Download today – and share with your peers!

TechGenix Reviews & Awards:


  • Users' Rating: 4.5 [6 votes] - Vote
  • Comments: 0 comments - Post

Spiceworks' Free Help Desk Software Listing updated: January 20, 2011

Download Spiceworks' completely free help desk software for IT pros in small to medium businesses. *This is NOT a free trial, "freemium", or stripped down verision.* Spiceworks provides access to the entire software suite whether you're a one-person operation or you manage 1,000 network devices. And it's free forever - including live support and all product upgrades! In addition to a state-of-the-art, full-featured help desk, Spiceworks software also offers free access to: network monitoring and management tools, troubleshooting fixes, asset management software, power management tools, and an online community of IT pros like you to answer questions, share tips, and solve IT problems. Download today - and share with your peers!

TechGenix Reviews & Awards:


  • Users' Rating: 4.48 [23 votes] - Vote
  • Comments: 0 comments - Post

HelpConnection .NET Listing updated: January 14, 2011

HelpConnection.NET help desk software will help your company offer superior customer support. If clients don't find the information they need in your knowledge base, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page).

  • Users' Rating: no votes - Vote
  • Comments: 0 comments - Post

DataTrack System Listing updated: November 30, 2010

Affordable, web enabled service management help desk solution. The DataTrack System helps all facets of your help desk, including Active Directory inegration, work order tracking, asset management, e-mail notifications, PC auditing and more.

With intuitive, easy-to-use tools like rules-based automation and escalation, integrated web client, email-to-ticket conversion and knowledge base, the DataTrack System builds powerful connections with employees, customers and other business partners.
  • Users' Rating: 3.92 [25 votes] - Vote
  • Comment: 1 comment - View / Post

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