Web+Center

Last Updated on 1 May 2004, Company: Internet Software Sciences

This suite of four Web-based Help Desk and CRM applications includes: Customer+Center, an application for customers to submit and update support tickets; Tech+Center, an application for support staff to track and manage cases; Business+Center, a CRM tool for the sales team; and Pocket+Center, a support staff web-based interface for Pocket PCs. Web+Center runs on Windows NT/2000/XP (Workstation or Server) using MS IIS.

The latest version includes an Asset Management Component as well as a Case Scheduler/Preventative Maintenance module, customer surveys, auto-escalation, and language Internationalization options.

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