Last Updated on 10 Nov. 2002, Company: Leigh Business Enterprises Ltd.
LBE helpdesk software users manage and control helpdesk operation, without forcing you to change the way they work. No extensive training is required , Scalable, Extensive Reporting, Control over how data is presented.
Includes a reporting tool built-in. Numerous pre-defined filters allows to show only the information needed, and allows user to define thier own filters and share data views with other members of your team. Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features include: managment of support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates. Track time/money spent.
High Price for what you get! You have to purchase lots of add-ons to get the features you really need