Comprising sophisticated Incident, Escalation and Service Level
Management, plus a ready-to-go series of metrics and reports, Serio
Helpdesk is the perfect choice for small to medium sized companies
wishing to make a start in IT Service Management. See our Key
Features list below.
 |
Call ticketing and tracking
with Serio Incident Management |
|
100% HTML browser-based client with SerioClient
Express or rich thin-client software for XP and Vista with
SerioClient. |
|
Service Level Agreements (SLA) including
real time monitoring and a suite of ready-to-run reports |
|
Knowledgebase searching |
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Flexible workflow through Serio Actions |
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Web-based customer self-service portal |
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Rich Service Diary for booking site visits,
maintenance events and other service-related appointments |
|
Optional integration with Microsoft Active
Directory for customer contact and organisational details |
|
Integrated Supplier/3rd party management |
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Customer satisfaction surveys and reporting |
|
Callback and response management |
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Customer service reminders and scheduled
customer service events |
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Service status pages for 'at a glance status'
for your customers |
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Remote assistance/desktop technology |
|
Optional network auditing & software
license management available |
|
Optional Computer-Telephony Integration
(CTI) |
