FootPrints Service Desk Listing updated: March 19, 2004

With FootPrints, you can centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online self-help, manage email and dynamically access LDAP-based corporate directories.

You are also able to automate IT asset discovery and tracking, improve agent workflow, automate configuration management, build group collaboration, use live e-support to solve issues faster, and keep a pulse on agent productivity, trends, and SLA compliance. Windows 2003/2000/NT are supported.

• Company: Unipress Software
• URL: www.unipress.com
• Email: info@unipress.com
• Screenshot: click here
• Price: $3995

• Users' Rating: 3.4 [5 votes] - Vote