Last Updated on 30 Nov. 2010, Company: Magnoware Systems
Affordable, web enabled service management help desk solution. The DataTrack System helps all facets of your help desk, including Active Directory inegration, work order tracking, asset management, e-mail notifications, PC auditing and more.
With intuitive, easy-to-use tools like rules-based automation and escalation, integrated web client, email-to-ticket conversion and knowledge base, the DataTrack System builds powerful connections with employees, customers and other business partners.
The Datatrack is a good alternative to the other help desk programs out there. This is a well rounded product that works flawlessly. We've been using the web client to have our staff submit requests from their own computers which has saved us a lot of time.
Great piece of software!