Vote for BridgeTrak Suite
BridgeTrak Suite provides IT professionals with scalable Windows and Web based help desk and tracking software. Multitude of features include a knowledge base, query and reporting capabilities as well as a project organizer, templates and customizable screens and user defined fields. Optional tools for PC auditing, automatic notification and issue escalation, advanced data searches, web-based customer self-help, and wireless capability. Free product demos and downloads.