Scriptlogic Help Desk Software: Point, Click, Done

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BridgeTrak

BridgeTrak for Windows or Web Offers... help desks, call centers, IT departments, and technical support personnel the means to effectively manage problems and eliminate communication bottlenecks. BridgeTrak help desk software provides reliable and flexible trouble ticket tracking with an outstanding feature to price ratio. It is a stand alone application that offers a number of enhancements for providing a Customer Centric End-user Portal, Automatic Trouble Ticket Escalation, and more. Why is BridgeTrak help desk software so popular among help desk professionals?

Available Help Desk Software Features

  • Knowledgebase (Internal / External Use)
  • Web-Based Customer Self Help Portal
  • Custom Fields / Required Fields
  • Standard Query/Advanced Search
  • Intuitive Interface and Flowing Navigation
  • Customizable Screen Views
  • Scrolling Message Bar
  • Custom Business Operating Schedule
  • Asset Manager
  • Auditable Issue History
  • Turn Emails Into Issues / Send response emails Including auto-response messages
  • Reports/Custom Reports
  • Categorize support requests by status, sub-status, priority, type or category
  • Active Directory Integration
  • Issue Templates / Email Templates
  • Link Interdependent Issues
  • “Set and Forget Services”

BridgeTrak Modules

BridgeTrak has several optional modules to enhance your Help Desk.

Interchangable Licensing

BridgeTrak agents can switch between BridgeTrak for Windows and Web for their optimal working environment. Buy a BridgeTrak license and receive both interfaces of the core issue tracking application.

Dashboard View

Technicians can get a quick graphical view of information important to them.

Multiple Database Connections

Easily configure BridgeTrak for use with multiple databases. For example, one database may be used for software development and another for the help desk or technical support. With this enhancement, you can easily switch back and forth between those databases through the “connection profile” located on the login screen.

Easy Issue Entry

Work flow features and auto-fill functionality speed data entry. Relate issues to one another. Spell check capability.

Customized Issue Display

Customize the issue form to include required fields, custom fields (drag and drop into position on the custom fields screen), and re-sort and hide tabbed windows.

More Organization Options

View important issues at all times with the Status Bar. File Attachments keep files attached to issues for easy retrieval.

Issue Resolution Tools

Knowledge Base stores known problems and resolutions. Query through issue data to get to information fast.

Integration with Desktop Authority's Remote Management Funcitonality

Help desk technicians can directly assist users with desktop issues by remotely managing or controlling their desktops, when BridgeTrak is used in conjunction with Desktop Authority.

Affordably Priced

BridgeTrak has an outstanding feature to price ratio, AND 1 year free product support included with your purchase.

More detailed product information and 30-day evaluation copy of BridgeTrak can be downloaded from our web site. Download