(~ 7Mb)
"The implementation of WebCISS web based helpdesk application has been widely accepted by all departments. It has introduced a quick and easy method for all our end-users to lodge their IT issues via the familiar web browser. The ability for the users to track the progress of their calls through the system has also been a great plus to the users, giving them an assurance that their call has not been lost or forgotten about and action is being taken.
Its ease of use to the end user coupled with the ease of implementation and rollout from an IT perspective has ensured a seamless introduction to our system.
Special thanks to the Auratech staff for their patience and prompt, professional replies to my enquiries during the evaluation and implementation stages."
Paul Barkley
IT Administrator
Raptis Group
"WebCISS has enabled us to implement documented control of client support interactions to the benefit of both parties.
The ability of WebCISS to notify the client on each change of call details enables a simply method of keeping the client informed of their request.
Added to the cost and excellent support of Auratech, has made this a worthwhile investment in enhancing our customer relationship capabilities."
Troy Stevens
Independent Systems Integrators PTY LTD
Click here to see some of our clients and read more testimonials...
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- Easiest System for End-Users to Use
When you open up your help desk system to your end users, you don't want to have to spend time
showing them how to use the system. WebCISS was designed with simplicity and ease-of-use
foremost in our minds. Its intuitive design makes it fast and easy for users, without sacrificing
on its functionality.
- Easiest System for Support Staff to Use and Learn
Unfortunately, the help desk has one of the highest turnovers of staff, so you need a system that
is extremely easy for your new staff to learn. WebCISS is not only the simplest system to learn because
of its intuitive design, but we also throw in a set of training videos (AVI files). These free videos
will bring any new staff up-to-speed very quickly, allowing them to go over all the basics, on their PC.
Watch and learn on their own screen, in their own time, and at their own pace. Your support staff will
be logging and resolving calls sooner.
- Reduces Your Help Desk Workload
By opening up your help desk system to your customers, you can dramatically reduce your workload.
WebCISS with its powerful knowledgebase, allows your customers to search for solutions themselves, thus
eliminating a large number of calls from being logged.
Secondly, WebCISS allows your customers to log their own calls thus saving your support staff's time, so they can work on
important calls uninterrupted.
Thirdly, your customers can also check on the status of calls themselves to see what work has been done on their problem - another huge time saver for your staff.
Add to this, that WebCISS automates a lot of processes, such as email notifications, auto-assigning and auto-escalating, which
will reduce workloads even further.
- Customizable and Diverse enough to cover a wide range of applications.
The WebCISS Help Desk Software system has been designed with features that allow you to customize the system to suit your business.
WebCISS has been implemented by our clients in a wide range of applications:- call centers, problem ticket management, work order tracking, project management,
bug & defect tracking, job & time tracking and as a central knowledge repository.
Whether you are looking to support external customers (clients) or internal staff (fellow employees), whether access is via the internet or over an intranet, WebCISS has proven
itself in all these tasks and environments.
- Easy to Setup, Install, Access and Manage
Being a 100% web-based help desk system, there are no individual PC installations. Installation is a quick and simple process on
your web server (no more than half an hour) and the same applies to setting up and configuring the system. You'll be logging your
first calls on your system in no time.
Being in the one central location, also makes backing up and updating a breeze!
Access is through your web-browser, so you can access the system from anywhere you have an internet connection...at work, onsite or
from home!
- Faster Resolutions to Problems, with the Majority being Resolved on the First Call
WebCISS makes even junior help desk staff appear as experts, with it's powerful knowledgebase of solutions at their fingertips. Populated with all your common and ad-hoc problems and associated
solutions, the system's "intelligence" grows, allowing you to call on a growing pool of knowledge for solving new calls, easier and faster.
- Scalability, Flexibility and Performance
We have clients in a wide range of industries - commerce, finance, mining, education and government. From small businesses to Fortune 500 companies. No matter what your size,
WebCISS Help Desk Software is flexible enough to fit your needs.. Whether you have only a small number of customers and are logging
a few calls a day, or have thousands of customers and your help desk is manned by a large number of staff, WebCISS keeps performing at the same optimal level.
- Improves User Satisfaction and Loyalty
Poor customer service and support can greatly damage your hard earned reputation. WebCISS will improve user satisfaction through actively giving clients a part in the support process
(which has been statistically proven to improve confidence in your company), resolve their problems faster and improve communication throughout the process.
"A 'satisfied' customer tells 5-7 people in a year whilst a 'dissatisfied' customer will tell 14-20 people."
- Manage Calls Around the Clock (24/7) Without Additional Resources
WebCISS help desk software extends the reach of your help desk, providing access to support for both end-users and support staff via the internet. Without adding additional staff, end users can get help wherever and whenever they need it - day or night, 7 days a week.
That means your staff can devote more time resolving complex problems and performing other important tasks, and will help ease your support staff's heavy workload.
- Most Cost-Effective, No Risk, Best Deal - Bar None!!
We priced WebCISS so that it was affordable for small businesses, but also included all the functionality found in systems that cost five to ten times as much.
What this means for you is that you get all the functionality for the one low price!
We invite you to compare our functions and price with our competitors' systems, as we are confident that WebCISS is the most cost-effective solution on the market.
With the savings in time and resources, you will easily re-coup the cost within the first month of operation.
Add to this that you can have an unlimited number of staff and end-users and all support and updates for the first year are included in the price, and you'll have to agree that you've found not only your next help desk system, but the ultimate deal.
Try before you buy! Feel free to play around with our online demo, to ensure that the system meets all the promises and will be effective in improving your customer support and the efficency of your help desk.
If you seriously think that WebCISS is THE system for your business but would like to see if it works in your business scenario, then please contact us to set-up a private demo area for you.
Click here to see all the features of the WebCISS Help Desk Software.
Find Out Pricing and Ordering Information for WebCISS.
>> Click Here to Try Our WebCISS Online Demo <<
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