SerioPlus ITSM is a hosted, software-as-a-service ITIL-based IT service management system, offering IT Service Delivery staff all the tools they need to deliver professional, cost-effective IT service within minutes. Designed to work with ITIL V3, the tool comes complete with comprehensive Incident, Problem, Service Request and Change and Configuration Management. SerioPlus saves companies money by offering pay-as-you-go price plans, reducing... Read More
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IT Help Desk runs on SharePoint on-premise or SharePoint Online and Office 365. The key benefits of SharePoint Help Desk are that it installs in minutes, deploys quickly, and scales to meet the needs of your organization. Features of IT Help Desk for SharePoint include: IT Support Incidents, Hardware and Software requests, Configuration change requests, Password / email requests, New... Read More
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Absolute Service is an IT Service Management (ITSM) solution. It combines people, process, and information technology so that IT services can align with the needs of the business. With a data-driven view of the overall business, IT can assess the potential business impact of each service request. This is important since a simple hardware failure can have serious productivity and... Read More
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Customer service is vital for any company or organization. You need to ensure you respond to all questions and issues in a timely manner. SupportTrio assists you with doing that. With tools for managing your emails, staff, and company communications you can ensure maximum customer service in an efficient manner. Manage your email with a central platform. Using SupportTrio you... Read More
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The assyst solution combines robust enterprise-class ITSM technology with the simplicity of SaaS to deliver rapid value to your business. Designed for easy deployment and flexibility to support changing business needs, the assyst solution helps our customers manage services, assets and customer support in a fast-paced business environment... Read More
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With IssueTrak, it will be easier to ensure that issues are handled the way you want them to be. You'll be able to monitor what's going on at all times. Your help desk staff will find it easier to stay on top of their work. Customers will be able to see what is happening with their issues, and you will... Read More
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ExDesk is a complete help desk software solution for small and medium size businesses. It's a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment... Read More
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HarePoint HelpDesk for SharePoint allows you to build a helpdesk system in SharePoint 2010 environment. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box. The product key features: request processing logic is based on SharePoint declarative workflows; wide collaboration possibilities for helpdesk staff; fully customizable ticket forms; reports and dashboard for staff performance monitoring... Read More
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Download Spiceworks' completely free help desk software for IT pros in small to medium businesses. *This is NOT a free trial, "freemium", or stripped down verision.* Spiceworks provides access to the entire software suite whether you're a one-person operation or you manage 1,000 network devices. And it's free forever - including live support and all product upgrades! In addition to... Read More
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Spiceworks will provide free IT Purchasing Management Software as part of their upcoming free IT management software suite, Spiceworks 5.0 (available Sept. 2010). For now, download Spiceworks 4.7 now, featuring a state-of-the-art, full-featured help desk, network monitoring tools, troubleshooting fixes, software audit and inventory tools, and more. Once Spiceworks 5.0 is live with free IT purchasing management software to streamline... Read More
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