Help desk software

Last Updated on 14 Aug. 2014, Total: 44 Products

Help desk software

  1. FootPrints Service Desk

    With FootPrints, you can centrally manage tracking for all customer problems and requests worldwide, build and access searchable solutions knowledge bases, automate support tasks, provide online self-help, manage email and dynamically access LDAP-based corporate directories. You are also able to automate IT asset discovery and tracking, improve agent workflow, automate configuration management, build group collaboration, use live e-support to solve... Read More

  2. FootPrints Web-based Help Desk

    FootPrints a web-based help desk and customer problem management software without high costs and complex administration. FootPrints centralizes tracking for all customer problems and requests worldwide (submitted by phone, email, the web and wireless PDAs), delivers self-service online and knowledge management, manages email with integration and builds productive group collaboration everywhere through a browser. It's truly easy-to-use, fully customizable and... Read More

  3. GoToAssist

    GoToAssist (formerly DesktopStreaming) is a secure Web-based screen-sharing solution designed for support centers and help desks that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control, chat, Web page push and file transfer... Read More

  4. Goverlan v8

    Globally and dynamically control & manage your systems. With SureDATA, Goverlan’s real-time & database-driven query engine, get the most complete and accurate view on every machine, online or offline. Goverlan Modules include: Administration & Diagnostics: Find logged-in console/VDI/RDP/Citrix® sessions by username and remotely shadow. Instantly access extended troubleshooting & management tools. Scope Actions: Globally deploy custom installer packages & hot... Read More

  5. HarePoint HelpDesk for SharePoint

    HarePoint HelpDesk for SharePoint allows you to build a helpdesk system in SharePoint 2010 environment. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box. The product key features: request processing logic is based on SharePoint declarative workflows; wide collaboration possibilities for helpdesk staff; fully customizable ticket forms; reports and dashboard for staff performance monitoring... Read More

  6. Help Desk Pilot

    HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to set up helpdesk pilot on... Read More

  7. HelpConnection .NET

    HelpConnection.NET help desk software will help your company offer superior customer support. If clients don't find the information they need in your knowledge base, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will... Read More

  8. HelpMaster Pro Enterprise Edition

    PRD Software is a dynamic software company based in Canberra, Australia and has partners and reseller channels in the UK and US. PRD Software's sole purpose is to produce outstanding software and solutions for the helpdesk and service desk industry. Since 1997, we have been producing the world's most flexible, template driven helpdesk software, HelpMaster Pro and serving clients in... Read More

  9. HelpSpot

    HelpSpot goes beyond simply creating efficiency, it makes your help desk better. At its core HelpSpot includes request tracking technology making it easy to track, assign, and manage requests. It's 100% web based, has reporting and a customer self service portal... Read More

  10. IssueTrak Help Desk

    With IssueTrak, it will be easier to ensure that issues are handled the way you want them to be. You'll be able to monitor what's going on at all times. Your help desk staff will find it easier to stay on top of their work. Customers will be able to see what is happening with their issues, and you will... Read More

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