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Help desk software

FEATURED: ManageEngine ServiceDesk Plus Listing updated: January 27, 2012

ManageEngine ServiceDesk Plus is web based Help Desk software with integrated Asset Management. ServiceDesk Plus encompasses trouble ticketing, Knowledge Base, Self-Service Portal, Contracts Management, Purchase Order Management and comprehensive reporting in to a single easy to use package. ServiceDesk Plus gives you hassle free installation and affordable help desk, out of the box. It is used by more than 10,000 customers from different industry verticals all over the world to manage their Help Desk needs. ServiceDesk Plus also has an ITIL Ready edition encompassing all the best practices of ITIL.

The main features include 1) Request Management with SLA, 2) Self-Service Portal, 3) Knowledge Base, 4) Asset Management, 5) Software Licensing Management, 6) Purchase Order Management, 7) Contracts Management, 8) Remote assistance, 9) Multi-Site Functionality 10) Out of the box and Custom Reporting and 11) ITIL Processes - Incident mgmt, Problem mgmt, Change mgmt & CMDB.

TechGenix Reviews & Awards:


  • Users' Rating: 4.12 [33 votes] - Vote
  • Comment: 1 comment - View / Post

Help Desk Pilot Listing updated: January 27, 2012

HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to set up helpdesk pilot on your webserver. As an administrator you have 100% control over your helpdesk activity. With announcement and news features keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket and more.

TechGenix Reviews & Awards:


  • Users' Rating: 4.61 [23 votes] - Vote
  • Comments: 0 comments - Post

jab:Incident Tracking System Listing updated: September 6, 2010

The extVIEW Active Directory View/Search Software for Intranets is a browser-based solution that makes viewing and searching Active Directory users and resources fast, easy, and accurate.
With extVIEW, you can utilize your existing Active Directory infrastructure to create an easy-to-use, Web-based directory of employee and resource information in only a matter of minutes.
  • Users' Rating: 4.52 [33 votes] - Vote
  • Comments: 0 comments - Post

Spiceworks' Purchasing Management Software Listing updated: January 20, 2011

Spiceworks will provide free IT Purchasing Management Software as part of their upcoming free IT management software suite, Spiceworks 5.0 (available Sept. 2010). For now, download Spiceworks 4.7 now, featuring a state-of-the-art, full-featured help desk, network monitoring tools, troubleshooting fixes, software audit and inventory tools, and more. Once Spiceworks 5.0 is live with free IT purchasing management software to streamline purchase workflow, you’ll be the first to know how to grab the update. Download today – and share with your peers!

TechGenix Reviews & Awards:


  • Users' Rating: 4.5 [6 votes] - Vote
  • Comments: 0 comments - Post

Spiceworks' Free Help Desk Software Listing updated: January 20, 2011

Download Spiceworks' completely free help desk software for IT pros in small to medium businesses. *This is NOT a free trial, "freemium", or stripped down verision.* Spiceworks provides access to the entire software suite whether you're a one-person operation or you manage 1,000 network devices. And it's free forever - including live support and all product upgrades! In addition to a state-of-the-art, full-featured help desk, Spiceworks software also offers free access to: network monitoring and management tools, troubleshooting fixes, asset management software, power management tools, and an online community of IT pros like you to answer questions, share tips, and solve IT problems. Download today - and share with your peers!

TechGenix Reviews & Awards:


  • Users' Rating: 4.48 [23 votes] - Vote
  • Comments: 0 comments - Post

LiveTime Help Desk Listing updated: January 28, 2010

LiveTime Help Desk provides an enterprise-wide solution for delivering customer service and support. With support for IT Infrastructure Library (ITIL) best practices and a user interface IS team members can have access to audit trails of every case in just a few clicks. With a built-in self-service portal, comprehensive alerting system and knowledge infrastructure, IS staff can focus on solving complex problems and let the system deal with common solutions to everyday problems. LiveTime Help Desk is based on an Internet infrastructure which can be accessed from any browser, with no plug-ins, no client maintenance and no client updates. LiveTime provides pre integration with many third party products, such as Asset Management solutions, and CRM systems.

TechGenix Reviews & Awards:


  • Users' Rating: 4.48 [67 votes] - Vote
  • Comments: 0 comments - Post

AyaNova Listing updated: April 30, 2004

AyaNova has features to help manage all aspects of service including automated work orders, dispatching, preventative maintenance, searchable knowledgebase, loaners, customer equipment tracking, dozens of management reports and more.
  • Users' Rating: 4.44 [9 votes] - Vote
  • Comments: 0 comments - Post

Terrasoft CRM 3.x Listing updated: November 2, 2010

Terrasoft CRM 3.X platform enables creating CRM solutions tailored to the specific business needs of customers. The service section offers the classical system of customer service automation, the quintessence of experience and technology. It provides users with the ability to check the whole inquiry history at any moment and gain full control over the service process. This function facilitates the resolution of all inquiries, thus making the whole inquiry process faster, better and more effective.
  • Users' Rating: 4.43 [7 votes] - Vote
  • Comments: 0 comments - Post

TSC2 Help Desk Listing updated: March 21, 2004

TSC2 Help Desk is a multi-user Windows application that provides a suite of integrated tools for managing a technical support department. The program includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface. Each work order has separate problem and resolution fields. You can also attach screenshots, files, or documents to any work order, and assign it to a specific technician.
  • Users' Rating: 4.39 [31 votes] - Vote
  • Comments: 0 comments - Post

HelpMaster Pro Enterprise Edition Listing updated: September 6, 2010

PRD Software is a dynamic software company based in Canberra, Australia and has partners and reseller channels in the UK and US.

PRD Software's sole purpose is to produce outstanding software and solutions for the helpdesk and service desk industry. Since 1997, we have been producing the world's most flexible, template driven helpdesk software, HelpMaster Pro and serving clients in over 50 countries.

Now in it 10th annual release, HelpMaster Pro provides businesses of all sizes with the tools to successfully manage, grow and provide superior client support.
  • Users' Rating: 4.38 [8 votes] - Vote
  • Comments: 0 comments - Post

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