135 KB Microsoft Word file - This white paper introduces the Microsoft® Reliability Service (MRS), a Web–based service that gives customers the ability to track and improve the availability of their operating system and major applications. With MRS, customers can identify causes for unplanned downtime and take preemptive actions to decrease downtime in the future. This paper describes how MRS gathers information about servers to create reliability reports that customers can use to determine whether they are meeting their availability objectives.