More Sysprep Errors with Vista

by Mitch Tulloch [Published on 31 Jan. 2008 / Last Updated on 31 Jan. 2008]

Resolving other errors that can occur when sysprepping a Vista computer.

If you try to sysprep a Vista reference system and get this error:

”A fatal error occurred while trying to sysprep the machine.”

then you should check your Setupact.log file and see if you can find the following line:


If this line is present in the log file, then sysprep is failing because MSDTC is trying to reset its log but sysprep has locked the log for exclusive access. The only solution for this at present is to contact Microsoft Customer Support Services (CSS) for a hotfix.


Mitch Tulloch was lead author for the Windows Vista Resource Kit from Microsoft Press, which is the book for IT pros who want to deploy, maintain and support Windows Vista in mid- and large-sized network environments. Mitch was also the author of Introducing Windows Server 2008 and technical project lead for the Microsoft Office Communications Server 2007 Resource Kit, both books also from Microsoft Press. For more information on these and other books by Mitch, see

The Author — Mitch Tulloch

Mitch Tulloch is a well-known expert on Windows Server administration and cloud computing technologies. He has published over a thousand articles on information technology topics and has written, contributed to or been series editor for over 50 books.

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