Troubleshooting: Account not authorized for remote login error

by Mitch Tulloch [Published on 24 April 2013 / Last Updated on 24 April 2013]

A tip on troubleshooting the error Account Not Authorized For Remote Login when trying to connect to a virtual machine on a Windows Server 2008 R2 Hyper-V host that has RemoteFX enabled.

Problem: You are trying to connect to a virtual machine on a Windows Server 2008 R2 Hyper-V host that has RemoteFX enabled. You have done the following:

  1. Enabled RemoteFX on a Windows Server 2008 R2 Hyper-V host that has a RemoteFX-certified graphics adapter.
  2. Installed Windows 7 Enterprise x64 in a virtual machine on the host.
  3. Added the RemoteFX 3D Video virtual hardware to the virtual machine.

You now attempt to connect to the virtual machine but get the error Account Not Authorized For Remote Login. If you uninstall the RemoteFX 3D Video virtual hardware however, you are able to connect to the virtual machine. What should you do?

Recommendation: Make sure you have added the account you are using to log on to the virtual machine to the Remote Desktop User's group in the guest operating system on the virtual machine. This step is necessary even if your user account is al administrator account.

Mitch Tulloch is an eight-time recipient of the Microsoft Most Valuable Professional (MVP) award and a widely recognized expert on Windows administration, deployment and virtualization.  For more information about him, see http://www.mtit.com

The Author — Mitch Tulloch

Mitch Tulloch is a widely recognized expert on Windows administration, networking, and security. He has been repeatedly awarded Most Valuable Professional (MVP) status by Microsoft for his outstanding contributions in supporting users who deploy and use Microsoft platforms, products and solutions. Mitch has published over two hundred articles on different IT websites and magazines, and he has written or contributed to almost two dozen books and is lead author for the Windows 7 Resource Kit from Microsoft Press. For more information, see www.mtit.com .

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