What To Check If A Single User Can't Log On To Domain?

by [Published on 29 Jan. 2009 / Last Updated on 16 Oct. 2008]

This article explains the tips you can use to troubleshoot the problem for a user who can't log on to the domain.

Sometimes a single user might be not able to log on to domain. You can follow the checklist given below:

Make sure:

  • You can ping the domain controller from the user's computer. 
  • There is no white space in the User's Home Profile in User's Property > Check it using the DSA.MSC.
  • The user computer is configured with the correct DNS Server to find the domain controller > Check in TCP/IP property of the user's computer.
  • The Computer Account in the domain for the user's computer is not missing > Check using the DSA.MSC
  • The Computer Account in the domain is not disabled > Check using the DSA.MSC
  • The Time between the domain controller and the client computer is synchronized > Check using Net Time command.
  • The Domain Controller can be found > Check environment variables and check "LOGONSERVER" value or execute Nltest /DsGetDc:domain to re-locate the domain controller for the user.




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