Troubleshooting: WSUS won’t update a computer

by Mitch Tulloch [Published on 29 May 2012 / Last Updated on 29 May 2012]

An example of how to resolve an issue where a newly deployed Windows computer isn’t pulling new software updates from your Windows Server Update Services machine.

Problem – You’ve deployed an extra Windows computer in your organization but it isn’t pulling new software updates from your WSUS server.  What’s wrong?

Possible solution – You may have cloned the new computer from an existing master image without running Sysprep on your master image to reset the SIDs and other machine-specific identifiers.  Not running Sysprep can cause the new Windows installation to fail to pull updates from WSUS.  Make sure you ran Sysprep on your master image.

Mitch Tulloch is a seven-time recipient of the Microsoft Most Valuable Professional (MVP) award and widely recognized expert on Windows administration, deployment and virtualization. For more tips by Mitch you can follow him on Twitter or friend him on Facebook.

The Author — Mitch Tulloch

Mitch Tulloch is a widely recognized expert on Windows administration, networking, and security. He has been repeatedly awarded Most Valuable Professional (MVP) status by Microsoft for his outstanding contributions in supporting users who deploy and use Microsoft platforms, products and solutions. Mitch has published over two hundred articles on different IT websites and magazines, and he has written or contributed to almost two dozen books and is lead author for the Windows 7 Resource Kit from Microsoft Press. For more information, see www.mtit.com .

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