Troubleshooting: WSUS won’t update a computer

by Mitch Tulloch [Published on 29 May 2012 / Last Updated on 29 May 2012]

An example of how to resolve an issue where a newly deployed Windows computer isn’t pulling new software updates from your Windows Server Update Services machine.

Problem – You’ve deployed an extra Windows computer in your organization but it isn’t pulling new software updates from your WSUS server.  What’s wrong?

Possible solution – You may have cloned the new computer from an existing master image without running Sysprep on your master image to reset the SIDs and other machine-specific identifiers.  Not running Sysprep can cause the new Windows installation to fail to pull updates from WSUS.  Make sure you ran Sysprep on your master image.

Mitch Tulloch is a seven-time recipient of the Microsoft Most Valuable Professional (MVP) award and widely recognized expert on Windows administration, deployment and virtualization. For more tips by Mitch you can follow him on Twitter or friend him on Facebook.

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