Troubleshooting - Sysprep and Capture task sequence fails with error

by Mitch Tulloch [Published on 18 Sept. 2012 / Last Updated on 18 Sept. 2012]

A tip on troubleshooting an issue where using MDT 2010 to run a Sysprep and Capture sequence on a Windows 7 installation fails with an error.

Problem: You are trying to use the Sysprep and Capture task sequence of Microsoft Deployment Toolkit 2012 to sysprep a Windows 7 installation and then capture the sysprepped image as a WIM file,  but it fails with the following error:

Operating system did not complete successfully

the error details include the following in their description:

ZTI ERROR - Unhandled error returned by ZTIBackup: Subscript out of range (p)

Litetouch deployment failed, Return Code = -2147467259 0x80004005

In addition, the SMSTS.log file includes the following information:

Failed to run the action: Create WIM. The storage control block address is invalid. (Error: 00000009; Source: Windows)

Resolution: The problem is that while your CustomSettings.ini file contains SkipCapture =YES, it doesn't contain any lines specifying BackupShare or BackupFile, so MDT doesn't know where to save the captured WIM file.

Mitch Tulloch is a seven-time recipient of the Microsoft Most Valuable Professional (MVP) award and widely recognized expert on Windows administration, deployment and virtualization. For more tips by Mitch you can follow him on Twitter or friend him on Facebook.

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