Disabling Online Help in High-Security Environments

by Mitch Tulloch [Published on 28 June 2012 / Last Updated on 7 May 2012]

How to prevent Windows Help from prompting users to download help from the Internet in high-security environments where Internet access is tightly controlled.

Internet access is often tightly controlled or may even be disabled entirely in certain high-security environments.  By default, when Windows Help is accessed by the user it attempts to connect online to download updated content.  If Internet connectivity cannot be established, Windows Help may generate an error and prompt the user to connect online.  How can you prevent possible user dissatisfaction or confusion in such a scenario?

By using Group Policy to prevent the automatic downloading of online Windows Help content.  You can do this by enabling the following policy setting:

User Configuration\Policies\Administrative Templates\System\Internet Communication Management\Internet Communication Settings\Turn off Windows Online





Mitch Tulloch is a seven-time recipient of the Microsoft Most Valuable Professional (MVP) award and widely recognized expert on Windows administration, deployment and virtualization. For more tips by Mitch you can follow him on Twitter or friend him on Facebook.

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The Author — Mitch Tulloch

Mitch Tulloch is a well-known expert on Windows Server administration and cloud computing technologies. He has published over a thousand articles on information technology topics and has written, contributed to or been series editor for over 50 books.

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