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Support Procedure

(from an unknown source:)
When working in a Support organisation, there are usually some procedures, on how to handle
a support request and on how to escalate the problem, in case that first line support is not able
to fix the problem.

I do NOT suggest to adapt the following Support procedure

(although it seems that it is used by a lot of people)

(Your browser need to display Animated Gif-files to view this)



 

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