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Support Procedure
(from an unknown source:)
When working in a Support organisation, there are usually some
procedures, on how to handle
a support request and on how to escalate the problem, in case
that first line support is not able
to fix the problem.
I do NOT suggest to adapt the following Support procedure
(although it seems that it is used by a lot of people)
(Your browser need to display Animated Gif-files to view this)
