Google Chrome market share is now 32.8% exceeding Microsoft's Internet Explorer by approx. 1% which is at 31.9% according to StatCounter. Mozilla Firefox stands third with 25%. Read more here - http://www.businessinsider.com/google-overtakes-internet-explorer-as-most-popular-browser-2012-5?utm_source=twitterfeed&utm_medium=twitter&utm_campaign=Feed%3A+businessinsider+%28Business+Insider%29
Both Refresh Points and System Recovery features in Windows 8 can be used to remove malicious and corrupted files. W. Kenneth Johnson has published some notes from his research about Windows 8 forensics and where you can find a good explanation about various artifacts related to these two features. Read more here - http://randomthoughtsofforensics.blogspot.co.uk/2012/05/windows-8-refresh-excerpt.html
So.cl ("social") is developed by Microsoft Research's FUSE Labs and is aimed at students to give them the ability to network with their classmates turning the social network into a new classroom. It allows students to build posts with photos, video, text, and find students with similar interests and build communities around specific educational goals. So.cl might even give students the ability to create their own social tool, customized for their own community. Read more - http://research.microsoft.com/en-us/news/features/socl-121511.aspx
Organizations that provide online support services to their customers, and have so far relied on the traditional helpdesk systems need to go back to the drawing board and redesign their customer support process to include social media functionality. Customers spend long hours on social media and having the ability to interact with your support reps using twitter or Facebook will surely increase your company's reputation. Some Helpdesk solutions even allow support reps to set up keyword-based alerts that collect information from social networks such as what customers are saying about your organization, and creates and routes tickets automatically to the correct channels. Read more about Helpdesk Social Media support features at Zoho's - https://www.zoho.com/support/social-integration.html
Consumers International, an independent global campaigning voice for consumers has published its fourth annual IP Watchlist. CI looks towards a future in which creators and consumers support each other in a mutually beneficial ecosystem of content production, consumption and reuse. The report also states that the recent discontent caused by ACTA and SOPA could have been avoided if government policy-makers and their allies had paid more attention to the legitimate needs of consumers for access to knowledge. Read the full report here - http://a2knetwork.org/sites/default/files/IPWatchlist-2012-ENG.pdf