ITIL framework online resource

by George Chetcuti [Published on 14 May 2013 / Last Updated on 14 May 2013]

The service desk is a single point of contact (SPOC) for end users who need assistance/help.

The performance of a service desk is an indicator of the overall health of an organisation’s IT. You will find many online resources providing invaluable knowledge about ITIL, however, at ucisa.ac.uk you will find a well-organized portal detailing all the steps and information you need to understand and follow ITIL.

Learn more about the ITIL framework here - http://www.ucisa.ac.uk/representation/activities/ITIL.aspx

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